INTRODUCTION Hospitality industry is one of the major part of service industry. This industry does not produce tangible goods. They produce intangible services to their customers for providing them better experience (Hospitality Industry, 2018). Travel and tourism sectors is also one of the ...

Introduction Contemporary management are the issue which impact internal business operation but are of external environment. These problems arise due to practices of old plans and procedures and needs to changed as per current market and business trends. The issue can be related to work life ...

Introduction Contemporary hospitality can be simply defined as relationship between customers and organisation whereby guest is received by hosts with friendliness involving the reception and recreation of guests, travellers, etc. It is made up of two distinct services provisions ( Woodside, ...

Introduction Customers are the vital element of any business and their satisfaction is the most challenging and important matter of account which impacts the business value of an entity. Thus, for gaining customer satisfaction it is necessary to enhance the services offered to them. (McGeady and ...

INTRODUCTION Hospitality sector refers to a group of industries that work toward providing services to travellers related to food, accommodation, leisure, lodging, cruise line, theme park, transportation etc. It include industries such as food & beverages, hotel, travel & tourism and event ...

Introduction Hospitality industry is concerned with providing services in accordance with hotel, tourism, events, lodging, transportation etc. This service sector is basically involved in providing quality services to customers so as to gain maximum satisfaction from them and retain them for ...